Payment & Shipping


The Price of the Goods shall be as shown on Pioneer Medical website, EXCEPT the price of goods supplied on FP10 or to the NHS direct. The price includes VAT. The price excludes delivery charges which are shown on Pioneer Medical website. 

For website purchases, the total purchase price, including VAT and delivery charges, if any, will be displayed in Your shopping cart prior to confirming the order. 


Pioneer Medical reserves the right to adjust the price and specification of any item on the Pioneer Medical, Contifom and Hi-N-Dry website at its discretion. 

Pioneer Medical reserves the right to withdraw any Goods from sale at any time. 

Pioneer Medical reserves the right to cancel an order :

if Pioneer Medical has insufficient stock; if any of the Goods ordered was listed at an incorrect price due to a typographical error or an error in pricing information received by Pioneer Medical from Pioneer Medical suppliers; 

PROVIDED THAT if Pioneer Medical exercises its rights under this Clause it will notify You by email and will as soon as possible (and in any event within 30 days) re-credit to the debit/credit card used for the order any sum deducted. Pioneer Medical will not have any liability to You in respect of such cancellation. 


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available:  the United Kingdom


Goods supplied within the UK will normally be delivered within 2 working days of acceptance of order via Courier or Royal Mail.

Goods supplied outside the UK will normally be dispatched within 2 days from cleared funds being received into Pioneer Medical bank account, and delivered within 7 working days from date of dispatch, subject to customs clearance and any shipping issues which are beyond the control of Pioneer Medical. 

Where a specific delivery date has been agreed, and where this delivery date cannot be met, You will be notified and given the opportunity to agree a new delivery date or receive a full  refund.

Pioneer Medical shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and Pioneer Medical shall not be liable for any  losses, costs, damages or expenses incurred by You or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. 

Delivery of the Goods shall be made to Your address specified in the order. You shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. 

Title and risk in the Goods shall pass to You upon delivery of the Goods.