Returns Policy


You shall inspect the Goods immediately upon receipt and shall notify Pioneer Medical on 0845 303 5868 within 7 working days of delivery if the Goods are damaged or do not comply with any  of the Contract. If You fail to do so You shall be deemed to have accepted the Goods. 

Where a claim of defect or damage is made the Goods shall be returned by You to Pioneer Medical. You shall be entitled to a full refund (including delivery costs) plus any return postal charges  if the Goods are in fact defective. 

If You are a Consumer you have the right, in addition to your other rights and without the need to give any reason, to cancel the Contract by notifying Pioneer Medical in writing to the Contact  Address. If You have received the Goods before you cancel the Contract then you must return the Goods to Pioneer Medical at the Contact Address at your own cost and risk. If You cancel the Contract but Pioneer Medical has already processed the Goods for delivery You must not unpack the Goods when they are received by You and You must send the Goods back to Pioneer Medical at  the Contact Address at your own cost and risk as soon as possible and in any event within 14 days.  All used goods, unless it is a manufacturing fault, will not be accepted. We request that a picture of said goods which are faulty are to be emailed to us at where we will be able to advise further.

Goods must be returned by You at Your expense in their original packaging and should be adequately insured during the return journey. You will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 14 days of cancellation. If You fail to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

Where returned Goods are found to be damaged due to Your fault You will be liable for the cost of remedying such damage.